ABOUT
ME
Passionate About Inspiring Others
As a visionary IT and professional services consulting executive, my journey has been defined by a steadfast commitment to servant leadership, weaving a tapestry of technology and business transformation. My expertise spans network and infrastructure, LMS, operations, SAP, SaaS cloud solutions, consulting, project management, and information technology leadership.
Guiding Principles: Servant Leadership & Strategic Vision
I epitomize servant leadership, championing a philosophy that places the needs of teams and clients at the forefront. At the helm of pivotal roles, including Global Head of Services at Litmos, I've instilled this ethos, fostering a culture where growth, operational excellence, and client-centricity converge.
Leadership Consulting Expertise:
My forte lies in sculpting strategic landscapes, driving transformative change that aligns with organizational goals. Through astute leadership, I've orchestrated teams dedicated to elevating customer success, onboarding, and professional services. This includes architecting innovative service delivery strategies that yield exceptional value and outcomes.
Revolutionizing Business Trajectories:
At Litmos, I've spearheaded revenue growth initiatives by tailoring implementation packages and streamlining operations. My focus on operational efficiency has slashed implementation times and elevated project delivery metrics, while innovative managed services programs have empowered clients with flexible options, propelling growth trajectories skyward.
Trailblazing Thought Leadership:
Contributing as a thought leader, I've played an instrumental role in pioneering new service offerings that have catalyzed exponential revenue surges. My methodologies merge customer success with operational excellence, driving substantial growth while nurturing long-term, mutually rewarding partnerships.
Consultative Leadership Roles:
My tenure spans leadership roles at Litmos, SAP, and The Institutes, where I've steered transformative initiatives. From architecting IT support infrastructure to establishing project management offices and spearheading customer success departments, I've embedded a culture of servant leadership and excellence across multifaceted domains.
Educational Prowess:
I've honed my acumen through academia, holding a Master of Business Administration from Pennsylvania State University and a Bachelor of Science in Communications and Applied Technology from Drexel University. Additionally, I've augmented my skills through specialized leadership programs at the University of Pennsylvania's Wharton School of Business.
Certifications and Degrees
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Master of Business Administration, 2010: Pennsylvania State University
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Bachelor of Science in Communications and Applied Technology, 2000: Drexel University
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Making Strategy Work, Turning Strategy Into Operations 2015: University of Pennsylvania, Wharton School of Business